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Serving U.S. Embassies and Consulates with a Critical Information Resource

The Bureau of Consular Affairs of the United States Department of State established the CAWeb Intranet as a primary information resource designed to support the needs of its domestic and overseas employees. Typical of many government and private sector intranets, CAWeb had grown quickly and organically over the past several years. The Bureau asked NavigationArts to completely revise CAWeb to make it a benchmark of excellence among U.S. government intranet sites.

NavigationArts approached the project with two guiding goals. The first was to re-engineer the site from an unstructured or department-centric model to a user-centric model. This vision for CAWeb required an organizational paradigm shift, as well as thoughtful segmentation of CAWeb user types and their associated tasks. The second goal was to develop a scalable site that could serve future demand without knowing exactly what those demands entail. By meeting both these goals in its architecture and design of CAWeb, NavigationArts was able to deliver an intranet capable of being a trusted tool for the daily operations of a critical government agency.

Project results included:

• Buy-in from senior management to ensure optimal use post-launch
• A shift from a organization-centric to user-centric model
• Site delivery on a flexible, efficient, and scalable technology platform
• Percussion Rhythmyx CMS implementation
• XML / XSLT
• Technical support, both at launch and ongoing